Constituent Services

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Constituent Services  

The Office of Constituent Services serves as a bridge between the Idaho Department of Correction and the community at large by providing information to address concerns regarding conditions of confinement in IDOC prison facilities, Community Reentry Centers, and offenders on probation or parole. The office serves to build community relationships and enhance public awareness, while promoting positive change. The office supports the department's interaction with the public by improving its communication with inmate families, advocacy groups and other concerned citizens; provides timely and reliable information as permitted by law regarding individual offenders and department activities and outcomes and interacts with the offender population.

This office also collects, analyzes and reports data to executive staff regarding issues and resolutions of concerns made by the family or friends of inmates, and the general public; identifies the location within the agency where the concerns and issues first appear by analyzing data, spotting trends and improving practices.

When should I contact the Office of Constituent Services?

You should contact us if you have a general inquiry or feel you have a concern regarding care, custody and supervision of an inmate (i.e. harassment, threats). We will also address complaints or concerns regarding offenders on community supervision. Complaints alleging physical abuse of inmates and conduct unbecoming by staff should be directed here as well. Our goal is to do the right thing, the right way, for the right reasons, and right the first time. Please be mindful that this office serves as a conduit and will not circumvent departmental policies and procedures.

How do I contact the Constituent Services Office?

The department's Constituent Services Office provides an avenue for the general public to obtain information and express concerns on issues relative to the department. Complaints and inquiries may be submitted in the form of a letter, calling the office at (208) 658-2134, or completing this form. Please be patient. This office handles a large volume of work on a daily basis and staff make every effort to address each question or complaint in a timely and efficient manner. We will strive to respond to you within five business days, but please understand some issues may take longer.

How to Contact Constituent Services

Mail:

Idaho Department of Correction
Office of Constituent Services
1299 North Orchard Street, Ste. 110
Boise, Idaho 83706

Phone: (208) 658-2134

To expedite your contact electronically, please follow this link http://forms.idoc.idaho.gov/Forms/ConstituentServices

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