Resident Communications Updates

2025-02-12 Update

Resident Communications Update/Memo #2

We are still planning the transition from JPay tablets to ViaPath in May 2025. 

Many residents are asking if they can still use the old tablets. Yes, you can still use them. The stuff you downloaded can be used until the tablet stops working. When that happens, there will be a process to send the tablet back so the data from the tablet can be pulled and loaded to a USB drive. The tablet will be unlocked so it can be used outside the facility. Both the USB drive and the unlocked tablet will be sent to a home address. They cannot be sent back to a facility.

Frequently Asked Questions:

  • What are we changing to?
    • IC Solutions has a new licensing contract with ViaPath Technologies to provide a free Bridge 8™ tablet to every resident.
  • What is the big difference between the old tablets and the new tablets?
    • The old tablets are a hard drive and anything downloaded stays on them. The JPay tablets belong to the resident.
    • The new tablets use the cloud. Anything on your profile stays in the cloud, NOT on the tablet. These tablets belong to the facility, but your content stays in your cloud profile. If you move from one facility to another, you leave the tablet at the facility and a different tablet will be issued at the new facility.
  • What about stamps and media funds that haven't been used yet?
    • Transfer only what you plan to use before May 2025.
  • Will there be any free stuff on the new tablet?
    • Yes! There will be things like FM Radio, some eBooks, a couple of games, and other applications.
  • Why can't you turn off the mortality switch on the old tablet?
    • The mortality switch was only on the MP3 players which were sold to and used by residents prior to the JPay tablets. The tablets do not have a mortality switch. 

IDOC will keep providing information about the switch, costs, how things work, services, and timelines every week. If you have any other questions or worries, you can fill out a Concern Form and send it to Central Office – Contracts.