FAQs about kiosk-based services

Image of jp4 device
The JP4 personal digital device

WHAT KIOSK-BASED SERVICES ARE AVAILABLE?

Most IDOC inmates now have access to kiosks to place commissary orders electronically.  Ordering by kiosk provides inmates with several advantages over the old bubble sheet process:

  • Inmates can make adjustments to their order up until the order closing deadline for their facility
  • It significantly reduces ordering errors due to misfilled or unclear bubble sheets 
  • It streamlines the process and speed up the order processing time

Most IDOC inmates also have access to:

  • Electronic mail (email)
  • VideoGrams
  • Digital photos
  • Digital Music
  • Purchase the JP5

WHAT ARE THE COSTS FOR USING EMAIL, VIDEOGRAMS AND DIGITAL PHOTOS?

E-stamps –  E-stamps cost the same as a regular postage stamp; however, if you or your inmate purchase 10 or more e-stamps at a time, you receive a volume discount.  For example buying 10 e-stamps for $4.70 makes each stamp $0.47 while buying 50 e-stamps for $20.00 makes each e-stamp $0.40. 

Email -  Each email sent costs one (1) e-stamp.  There is NO CHARGE to receive, view or save an email.  If you send the same email to multiple people at the same time, you will be charged one (1) e-stamp for each recipient the email is sent to.  Each email is limited to 6,000 characters (spaces included).

VideoGrams –  Friends and family can send a 30 second video message for the cost of two (2) e-stamps.  VideoGrams do not have to be attached to an email.  The JPay app for creating / sending VideoGrams is FREE for friends and family to download to their mobile device.  There is NO CHARGE for an inmate to receive, view and save VideoGrams.  Inmate’s cannot send or forward VideoGrams. 

Digital Photos –  Friends and family can send digital photos for the cost of one (1) e-stamp per photo.  Photos must be attached to an email and there is a limit of three (3) per email.  Friends and family are charged one (1) e-stamp for the email and one (1) e-stamp for each attached photo, up to three (3).  There is NO CHARGE for an inmate to receive, view and save photos.  Inmates cannot send or forward photos.

Digital Music –  Music purchased through the kiosks can only be downloaded to the JP5 digital device.  Single songs range from $1.29 to $1.99 each.  Inmates can purchase full albums at a discounted price meaning the cost of the album will be less than if they purchased all the songs on that album individually.

CAN I SEND AN ELECTRONIC GREETING CARD?

Yes.  Through the JPay kiosk system, inmates and their friends and family can send electronic greeting cards, known as eCards, to each other.   An eCard must be attached to an email and costs one (1) e-stamp to send, in addition to the cost of the email, which is also one (1) e-stamp.   You can attach up to three (3) eCards to a single email (which would cost four (4) e-stamps to send to one recipient).

IS THERE A STORAGE LIMIT FOR EMAIL? 

Yes.  The JPay system has an email storage limit of 200 unread emails and 200 read emails (with our without attachments).  Anything over the 200/200 limit is automatically removed from inmate access, using a first in / first out methodology so that the oldest email is removed.  Any email which is removed from inmate access due to reaching the storage limit also removes any attachments that may have been associated with that email.

WHAT HAPPEN IF AN INMATE DELETES MY EMAIL?

Any email that is deleted by an Inmate will delete the email and any attachments associated with that email from the cloud and the JP5.

 
WHAT IS THE JP5 AND WHAT BENEFITS DOES IT PROVIDE?

The JP5 is a portable handheld personal digital device with touchscreen technology that is wireless capable (wireless will not be enabled at this time).  It uses a rechargeable lithium battery so inmates will not have to buy batteries for this device.  The JP5 comes with the standard with the following equipment:

  • one rechargeable battery
  • one USB cable
  • one A/C power adaptor
  • one set of ear buds
  • one clear soft plastic case covering

The JP5 also functions as an FM radio.  Inmates can compose emails using the JP5 and when they connect to the kiosk, those emails are sent to friends and family.  Using the JP5 and the kiosks, inmates are able to to download, save and review email, VideoGrams, digital photos, music and more. 

DOES MY LOVED ONE HAVE TO PURCHASE THE JP5 TO USE KIOSK SERVICES?

No.  Inmates are not required to purchase the JP5 to use the kiosks or participate in email or other kiosk-based services.  

HOW MUCH MEMORY DOES THE JP5 HAVE?

The JP5 has 16GB of memory; however, inmates also have access, through the kiosks to cloud storage for all their media.  Everything an inmate purchases and downloads, sends or receives is stored and saved in the kiosk cloud.  This gives inmates the ability to purchase more music and save more emails, photos and other such media than the JP5 can hold.  Inmates control what items are stored in the cloud and what they store on the JP5 by transferring music, photos and other saved media back and forth between the JP5 and the cloud.  There is no cost to the inmate to use the cloud storage or to move saved media between the cloud and the JP5.

CAN I PURCHASE A JP5 FOR MY LOVED ONE?

Yes. Contact JPay at https://www.jpay.com or by call them at 1 800-574-5729.  You can also buy e-stamps by using this website or phone umber. 

IS THERE A SPENDING LIMIT?

Yes, for inmates there is an $80.00 purchase limit per week through their JPay account meaning inmates can only spend up to $80.00, combined for all kiosk-based services, per week.  This spending limit is in addition to the commissary and quarterly spending limits already in place.

CAN I PUT MONEY ON MY LOVED ONE’S TRUST ACCOUNT THROUGH JPAY?

No.  To deposit money on your loved one’s IDOC trust account, you must continue to send in money orders or cashier’s checks.

WHAT ACCOUNTS DOES MY LOVED ONE HAVE AND WHAT ARE THEY USED FOR?

IDOC trust fund/commissary account  – this is the account that IDOC maintains for each inmate.  From this account inmate’s pay for commissary/property purchases, make payments to outside parties, pay for medical services, pay fees and fines and so forth.  This account can also receive deposits for payroll and from friends and family if they mail in a cashier’s check or money order.  IDOC does not accept electronic deposits at this time. 

JPay Account – this is the account that JPay maintains for each inmate.  From this account inmates can purchase e-stamps, a JP5, downloadable music and other kiosk-based services as they are rolled out.  Friends and family can make deposits into this account by contacting JPay at https://www.jpay.com  or by calling 1 800-574-5729.  Inmates can make deposits into this account using the IDOC withdrawal process.  Inmates cannot use this account to pay for commissary purchases and cannot transfer money from this account to any other account.

Inmate phone account (debit) – this account is the inmate’s debit phone account which inmates put money on by making phone time purchases through commissary.  Inmates buy debit phone time through commissary in $1.00 increments up to $60/week.   Friends and family can begin to make deposits into this account on March 1, 2015.

Prepaid Phone Account – this account is set up by friends and family by contacting ICSolutions at www.icsolutions.com  or by calling 1-888-506-8407. 

Story published: 02/23/2015
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