FAQs regarding the South Boise Correctional Complex

Tower 4 at sunrise
Tower 4 sunrise by David Nielsen

We know this is a difficult time for people who have incarcerated loved-ones in the South Boise Correctional Complex. 

To help try to ease some of the concerns, here are answers to some of the most frequently asked questions.

How do I learn about the status of a particular inmate?

Please complete the form available on the Constituent Services page of IDOC’s website.

We have a team of people available to provide you with an update. That crew will be back on the job from 8 a.m. to 5 p.m.  

What’s the difference between a facility being on secure status and being on lockdown?

A lockdown means inmates are confined to their cells or bunks. Secure status means inmates can move about in their housing unit and use the JPay kiosks and phones.

Which facilities and housing units are locked down?

  • Idaho State Correctional Institution is locked down. 
  • At Idaho Maximum Security Institution, A-block and J-block, tier 3 is locked down.
  • At Idaho State Correctional Center, D-block, E-block and G-block, tiers 5 and 6 are locked down. G-5 is temporarily being used as restrictive housing. 

Which facilities are on secure status?

These facilities are on secure status:

  • South Boise Women’s Correctional Center
  • South Idaho Correctional Institution
  • Idaho Maximum Security Institution (except for the housing units that are locked down)
  • Idaho State Correctional Center (except for the housing units that are locked down) 

CAPP and the Treasure Valley Community Reentry Center are operating normally as are all other IDOC facilities outside the South Boise Correctional Complex.

Do inmates have access to phones?

Inmates who are locked down do not have access to the phones. We will attempt to allow access on a schedule when possible. 

Inmates whose housing units are on secure status do have phone access.

At Idaho State Correctional Center, we’re attempting to facilitate phone calls for inmates whose housing units are under lockdown. Security staff are escorting those inmates to the phones one-by-one. This is a cumbersome process, and we appreciate your patience. We know their loved ones want to hear from them. But right now it’s imperative that we put safety before everything else. 

Can inmates use the JPay system to send email?

Inmates whose housing units are on secure status have access to the JPay kiosks and can use them to send and receive email.

Inmates whose housing units are locked down do not have access to the JPay kiosks and cannot send and receive email.

All inmates who have a JP5 device can use the device to send and receive email – even if their housing unit is locked down. 

When will the lockdown and secure status restrictions end?

The safety of our inmates and staff is our absolute top priority. We will ease restrictions on inmate movement as conditions improve. At this point, no timeline for doing so has been set.

When will visiting resume?

Visiting will resume once we’re able to lift the lockdowns and take facilities off secure status. 

Are inmates receiving commissary service?

Yes, commissary orders can be placed and delivered. But please be patient. There might be some slowdowns.

As always, inmates with access to JPay kiosks and Jp5 devices can place orders. Inmates whose housing units have been locked down do not have access to the JPay kiosks. They can only place a commissary orders if they have a Jp5 device.

As always, commissary service is unavailable to inmates who are under administrative segregation for violating institutional rules.

Story published: 01/08/2018
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