Category: Uncategorized
2025-04-09 Update
Resident Communications Update/Memo #10 Topics: Mortality Switch and Accessories We share information in our memos based on what we know at the time. If new information comes up, we make sure to tell you right away. Mortality Switch There is…
Read Full Article2025-04-02 Update
Resident Communications Update/Memo #9 Topic: Quick Update There isn’t much new information this week. We are still on track for deployment of the ViaPath tablets in the months of May and June. We are still working on pricing and will…
Read Full Article2025-03-26 Update
Resident Communications Update/Memo #8 Topic: JPay Media Funds JPay has agreed to transfer any remaining JPay media funds that have not been spent. These transferred funds will be deposited into the resident’s IC Solutions debit account a few weeks after…
Read Full Article2025-03-19 Update
Resident Communications Update/Memo #7 We’re excited that the new ViaPath tablets are almost here! They will be ready in little over a month at the first facility. Thank you for being patient through this process. Every week, we send out…
Read Full Article2025-03-12 Update
Resident Communications Update/Memo #6 Topic: Frequently Asked Questions 1. Will there be free things on the new tablet? – Yes. Unlimited access to the Free Profile will include, at a minimum, the following services at no cost to residents or…
Read Full Article2025-03-05 Update
Resident Communications Update/Memo #5 Topic: How to save things. If you want to see your pictures and messages on the new ViaPath tablets: Pick the pictures and messages you want to have available on the new tablets. Ask the person…
Read Full Article2025-02-26 Update
Resident Communications Update/Memo #4 Topic: New ViaPath Tablets Every resident gets a free tablet to use while in an IDOC facility, but the tablets belong to the facility. You will also receive one charger and one set of earbuds (with…
Read Full Article2025-02-19 Update
Resident Communications Update/Memo #3 Topic: Email Changes Residents won’t be able to use JPay messages. People you talked to using JPay can still see the old messages and attachments, like photos. If you want to keep any photos, ask the…
Read Full Article2025-02-12 Update
Resident Communications Update/Memo #2 We are still planning the transition from JPay tablets to ViaPath in May 2025. Many residents are asking if they can still use the old tablets. Yes, you can still use them. The stuff you downloaded…
Read Full Article2025-02-06 Update
February 06, 2025 The contract between IDOC and IC Solutions has been updated to include a transition to a new tablet system. The exact transition date is still being determined. We anticipate the transition to begin during the month…
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