Author: sschuetz
2025-08-06 Update
Resident Communications Update/Memo #19 Topic: Mortality Lock As we approach the deployment, there have been several concern forms submitted requesting an update about the mortality lock. The information in memo 15 is still current – (from memo 15) Mortality Lock…
Read Full Article2025-07-23 Update
Resident Communications Update/Memo #18 Topic: Tablet Deployment Tablet Deployment The deployment at the Saguaro facility in Arizona is now complete. All residents have access to the new ViaPath tablets. The tablet deployment for all Idaho facilities is STILL on…
Read Full Article2025-07-02 Update
Resident Communications Update/Memo #17 Topic: Tablet Deployment and JPay Tablets Tablet Deployment The tablet deployment for all Idaho facilities is STILL on hold. We don’t know the new date yet, but we are getting closer! The Saguaro facility in…
Read Full Article2025-05-20 Update
Resident Communications Update/Memo #16 Topic: Tablet Deployment Due to unforeseen circumstances, the tablet deployment for all Idaho facilities is on hold. There is no current reschedule date. The next memo will be sent as soon as a new schedule is…
Read Full Article2025-05-13 Update
Resident Communications Update/Memo #15 Topic: Mortality Lock Update, New Printing Option Delay, Friends and Family Details Mortality Lock Update – We are still waiting for an agreement between JPay (Securus) and IC Solutions. The Kiosks will continue to work until…
Read Full Article2025-05-06 Update
Resident Communications Update/Memo #14 Topic: Pricing, Friends and Family Information Profiles – There will be three ‘profiles’: Free, Premium, and Subscription. The 5 cents per minute will be charged only for the time you are logged in to the Premium Entertainment…
Read Full Article2025-04-30 Update
Resident Communications Update/Memo #13 Topic: Deployment Schedule, Pricing and Packages Deployment Schedule - We have received the deployment schedule. These dates are confirmed, barring any unforeseen circumstances that would cause a delay. Trainings for residents will occur on the deployment…
Read Full Article2025-04-23 Update
Resident Communications Update/Memo #12 Topic: Pricing and Packages, Mortality Lock, Deployment Schedule Pricing and Packages – We have come to an agreement on pricing and more entertainment options in the form of a premium profile, two music subscriptions, and a…
Read Full Article2025-04-16 Update
Resident Communications Update/Memo #11 Topic: JPay Stamps and Kiosk Problem Update In accordance with the JPay Terms of Service, JPay stamps are not transferrable and are not refundable. As previously noted in a facility-wide message from Securus, a critical update…
Read Full Article2025-04-09 Update
Resident Communications Update/Memo #10 Topics: Mortality Switch and Accessories We share information in our memos based on what we know at the time. If new information comes up, we make sure to tell you right away. Mortality Switch There is…
Read Full Article