Resident Communications Update/Memo #3

Topic: Email Changes

Residents won’t be able to use JPay messages.

People you talked to using JPay can still see the old messages and attachments, like photos.

If you want to keep any photos, ask the person who sent them to send them again with the new ViaPath tablets once they are available.

Frequently Asked Questions:

• How do we pay for media?
  • It’s almost the same as now. There will be a banking app on the new tablet to move money. More details will come later.
• How much will it cost?
  • We are still figuring out the prices.

IDOC will keep providing information about the switch, costs, how things work, services, and timelines every week. If you have any other questions or worries, you can fill out a Concern Form and send it to Central Office – Contracts.