*IMPORTANT NOTICE: Phone Rate Increase Effective April 1, 2026*

The cost of voice only phone calls will increase to $0.08 per minute starting on April 1, 2026. We understand this change may cause concern, so we want to explain why it is necessary.

The overall cost of providing daily care and services for IDOC residents has risen significantly. These costs include resident enrichment (such as recreational equipment, education supplies, and hobby supplies), food, medical services, facility maintenance, and technology systems.  As these costs increase, we must be fiscally responsible and look for ways to offset even a small portion of those expenses.

We know how important it is for you to stay connected with your friends and family. The decision to make this adjustment is not made lightly, and we are committed to keeping services accessible while also meeting the financial demands necessary to ensure continued care.

Phone services

Please continue to visit the IDOC page on the IC Solutions' website for up-to-date information for phone services.

ICSolutions customer care
888-506-8407

ICSolutions mailing address
ICSolutions
2200 Danbury Street
San Antonio, TX 78217

Tablet services

Information about ViaPath tablets and the services available is found at: ViaPath Tablets. Create a ViaPath account or login to an existing account at ViaPath Accounts.