The Office of Constituent Services serves as a bridge between the Idaho Department of Correction and the community at large by providing information to address concerns regarding conditions of confinement in IDOC prison facilities, Community Reentry Centers, and clients on probation or parole. The office serves to build community relationships and enhance public awareness, while promoting positive change. The office supports the department's interaction with the public by improving its communication with families, advocacy groups and other concerned citizens and provides timely and reliable information as permitted by law regarding incarcerated individuals and department activities and outcomes and interacts with the incarcerated population.
This office also collects, analyzes and reports data to executive staff regarding issues and resolutions of concerns expressed by the family or friends of those housed within IDOC facilities and the general public. They also identify the location within the agency where the concerns and issues first appear by analyzing data, spotting trends and improving practices.
When should I contact the Office of Constituent Services?
You should contact us if you have a general inquiry or feel you have a concern regarding care, custody and supervision of individuals (i.e. harassment, threats). We will also address complaints or concerns regarding clients being supervised on probation or parole. Complaints alleging physical abuse of residents housed within IDOC facilities and conduct unbecoming by staff should be directed here as well. Our goal is to do the right thing, the right way, for the right reasons, and right the first time. Please be mindful that this office serves as a conduit and will not circumvent departmental policies and procedures.
How do I contact the Constituent Services Office?
The department's Constituent Services Office provides an avenue for the general public to obtain information and express concerns on issues relative to the department. Complaints and inquiries may be submitted in the form of a letter, calling the office at 208-658-2134, or completing this form. Please be patient. This office handles a large volume of work on a daily basis and staff make every effort to address each question or complaint in a timely and efficient manner. We will strive to respond to you within five business days, but please understand some issues may take longer.