Resident Services

The Idaho Department of Correction understands the value of the support of family and friends as part of the rehabilitative process. One more way IDOC continues to move forward to support that process is with technology that works to minimize barriers for our prison population and their families through our new banking solution! Writing and receiving mail is part of that support, but mail guidelines must be followed. 

While basic needs are provided for prison residents, family and friends can provide additional services.  Following is a list of services family members and friends can provide:

  • Beginning July 1, 2016, you can add money to your incarcerated loved one’s account by going through Access Corrections. You can mail in your deposit, or make a deposit by phone or over the web. Please read the  Resident Accounts FAQ for more information. For 90 days IDOC will still process money orders it receives, but after that they will be returned so they can be sent to Access Corrections. 
  • Prepaid collect accounts can be set up by family and friends directly by calling the customer service number: 1-888-506-8407 available 24 hours a day, or by going on-line to See phone and kiosk services for more information.
  • Family and friends can provide additional commissary items for their loved ones by purchasing commissary packages for them.