Resident Communications Update/Memo #11

Topic: JPay Stamps and Kiosk Problem Update

In accordance with the JPay Terms of Service, JPay stamps are not transferrable and are not refundable.

As previously noted in a facility-wide message from Securus, a critical update was pushed to the kiosks that caused messages to not sync over Wi-Fi. The resolution for this issue has been successfully tested on a kiosk at ISCI and it will be rolled out to all the kiosks no later than Wednesday April 16th. Once the update has been made, a message will be sent to all residents from JPay (Securus) confirming the fix has been deployed.

IDOC will keep providing information about the transition, costs, how things work, services, and timelines every week. If you have any other questions or worries, you can fill out a Concern Form and send it to Central Office – Contracts.