Resident Communications Update/Memo #17

Topic: Tablet Deployment and JPay Tablets

Tablet Deployment

The tablet deployment for all Idaho facilities is STILL on hold. We don’t know the new date yet, but we are getting closer!

The Saguaro facility in Arizona is almost complete. There are still a few things that need to be resolved and once they are complete, we will move forward with the transition in Idaho.

We really appreciate your patience. We’re working hard to make sure everything goes smoothly when it’s Idaho’s turn for the new tablets.

JPay Tablets

There are no JPay tablets available for sale. IC Solutions and Securus cannot find enough tablets to fill any tablet orders. Sales have stopped and will not resume.

The next memo will be sent as soon as a new schedule is available or when there is more information to share. 

If you have any other questions or worries that have not been addressed, you can fill out a Concern Form and send it to Central Office – Contracts.