Resident Communications Update/Memo #28

Topic: ViaPath Tablet Deployment Update

The IC Solutions deployment teams are currently working at SICI and IMSI.

Work will begin at MVTC on Monday October 13th.

Everyone should have access to a new ViaPath tablet by Wednesday October 15th!

Reminder:

After your facility transitions to ViaPath, the JPay tablets will no longer be on Wi-Fi. However, the Kiosks will remain connected to JPay services for a while longer. We do not have an official cut-off date for JPay services yet. The date of the cut-off of JPay services will also be communicated once we know.

For issues with the new tablets, including content, Wi-Fi, and apps, please submit an electronic concern form to “Tablet Issues” on the new ViaPath tablets or send a paper concern form to IC Solutions.  

The final weekly memo about the transition to ViaPath will be sent next week.