Resident Communications Update/Memo #10 

Topics: Mortality Switch and Accessories

We share information in our memos based on what we know at the time. If new information comes up, we make sure to tell you right away.

Mortality Switch

There is an update from JPay (Securus) about the tablets.

Referring to the mortality rate in which the tablet locks if you don’t sync it to the kiosk within 30 days: The lock will be removed from the kiosks within the next two weeks.

Once we know the exact date, a message will be sent to let everyone know about the kiosk update.

This change will keep tablets from locking due to not syncing with a kiosk, but remember, tablets won’t last forever. Like all technology, the software or hardware will eventually stop working.

If you want to unlock your tablet for use outside the facility, the return process is still available once you are released from incarceration. You can find the instructions in the JPay Terms of Service. These details will also be included in the message about the kiosk update.

Accessories

Please order any accessories you might need for your tablet. Accessories ordering will be turned off April 21st.

IDOC will keep providing information about the transition, costs, how things work, services, and timelines every week. If you have any other questions or worries, you can fill out a Concern Form and send it to Central Office – Contracts.