Resident Communications Update/Memo #15

Topic: Mortality Lock Update, New Printing Option Delay, Friends and Family Details

Mortality Lock Update – We are still waiting for an agreement between JPay (Securus) and IC Solutions. The Kiosks will continue to work until Securus cuts their circuit. To cut their circuit, they will need to provide notice. We have been assured the kiosks will continue to work until an agreement is in place regarding the mortality lock.

New Printing Option Delay – The new option to request printing of messages is not yet available. There are some significant details that need to be worked out before this functionality can be used. There is no estimated time of availability. Updates will be provided as they become available.

Friends and Family Details– Friends and Family must create and fund an account with GettingOut to communicate via messaging. To Create an account, add funds, and schedule visits, Friends and Family will go to: www.GettingOut.com.

1. Create an account online at www.GettingOut.com/Create-Account.
2. Deposit funds using one of the following methods:

• Online at: www.GettingOut.com/Deposit-Funds.
• By phone: 1-866-516-0115.
• Mobile App on Android® or iOS®: GettingOut.

    3. Connect via messages, photo sharing, or video visits.

Next week will be the last scheduled memo as deployments have begun. After memo 16 is released, any future issues will be addressed as needed.

If you have any other questions or worries that have not been addressed in the weekly memos, you can fill out a Concern Form and send it to Central Office – Contracts.