Resident Communications Update/Memo #6

Topic: Frequently Asked Questions

1. Will there be free things on the new tablet?

– Yes. Unlimited access to the Free Profile will include, at a minimum, the following services at no cost to residents or residents’ family or friends unless otherwise indicated: access to the messaging application (message fees apply), secure phone calling application (standard rates and controls apply), staff messaging, contacts, electronic forms, educational resources (including a Law Library and a Religious Library), PREA resources, documents and facility information, commissary ordering, eBooks, radio, trust transfer requests, a wallet application to access resident trust account balances and usage, calculator, and dictionary.

2. What paid stuff will be available?

– We are still working on the pricing and availability of the things that are paid. Right now, the only option is access to the Premium Entertainment Profile at the rate of $.05 per minute. This includes access to the entire catalog of acuity games, puzzles, movies/television, music, audiobooks/podcasts, newsfeeds, and the Free Profile content.

3. How much are phones calls, messages, and other things?

– Phone calls are $.06 per minute. Voicemails are $1.00 per message. Tablet messages are $.25 per message. Video visitation is $.16 per minute.

4. How do I know what will still be on my JPay tablet when we switch to ViaPath?

– The best way to know what will be on your tablet is to look through your JPay tablet when you are in an area with no Wi-Fi.

5. How long will I have access to my JPay tablet?

– You can keep your tablet for as long as it continues to work after the cutover, or until it becomes a security concern. We have been promised the tablets will all work for at least 30 days after the transition. We have reports that some JPay tablets are working beyond 30 days, however, IDOC cannot guarantee this functionality.

IDOC will keep providing information about the transition, costs, how things work, services, and timelines every week. If you have any other questions or worries, you can fill out a Concern Form and send it to Central Office – Contracts.